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Johan
Welcome to CazVid!
Contacto
Competencias
Demonstrated experience with Exceptional communication skills.
Demonstrated experience with Advanced customer service and technical support.
Demonstrated experience with Sales and cross-selling expertise.
Demonstrated experience with Leadership and team supervision.
Demonstrated experience with Adaptability to different work environments.
Educacion
Idiomas
Experiencia
Customer Service Advisor
Provided technical and customer support for eBay clients regarding lost packages and general inquiries., Developed strong problem-solving and communication skills.
Collections Advisor
Handled inbound and outbound calls to recover payments and negotiate payment commitments.
Customer Service Agent / Team Supervisor
Offered customer support related to financial accounts via Venmo., Promoted to Team Supervisor managing a group of 7 agents: assigned schedules, tracked performance, and handled HR updates.
Sales and Technical Support Advisor
Provided customer service and technical support for Disney+ streaming accounts., Conducted product sales including streaming service bundles (Disney+, Hulu, ESPN+)., Excelled in soft skills and establishing genuine connections with clients.
Cross-selling Advisor
Delivered technical support while actively cross-selling home device protection plans., Utilized persuasive communication and empathy to close sales and enhance customer loyalty.