Experienced customer support agent skilled in digital support, CRM management, and technical troubleshooting within telecom and tech industries. Proven ability to assist customers efficiently, troubleshoot issues, and document interactions.
Delivered chat, email, and ticket support to enhance customer experience and resolve issues efficiently.
Utilized CRM platforms to track, document, and manage customer interactions and case resolutions.
Handled billing inquiries and account requests, ensuring clarity and prompt resolution for customers.
Diagnosed software issues on mobile devices and provided technical support to users.
Accedo Colombia S.A.S.
Provided digital customer support for AT&T; customers via CRM platforms., Managed billing inquiries, service issues, and account requests., Documented cases accurately following internal procedures.
Teknomecanic Celular
Diagnosed and resolved mobile device software issues., Assisted customers with service explanations and follow-ups., Maintained customer records and operational documentation.
Bachelor’s Degree
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