Experienced project manager specializing in IT and software development with a proven track record of delivering complex projects.
Managed project lifecycle, scope, budget, and team coordination for software development projects.
Applied Scrum and Kanban frameworks to improve project workflows and team collaboration.
Led multiple cross-functional teams, facilitating communication and productivity.
Communicated project status and requirements effectively to clients and internal teams.
NEARSOL BPO
Provided top-tier customer service in the security industry, handling inquiries, resolving issues, and ensuring customer satisfaction., Played a key role in promoting ADT alarm services, contributing to customer retention and upselling additional security features., Demonstrated exceptional problem-solving skills and product knowledge, earning accolades for service excellence., Helped to improve the new department as a 1st wave.
LYNXUS SOLUTIONS
Handled outbound and inbound calls for this delivery company., Scheduled appointments, got drivers' calls, provided ETA orders, and logistics.
BLACKSTONE MEDICAL SERVICES
Spearheaded sales initiatives for sleep apnea solutions, demonstrating a deep understanding of medical products and services., Successfully developed and maintained strong relationships with medical professionals, contributing to increased market penetration and revenue growth., Consistently exceeded sales targets through effective communication and tailored sales strategies.
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Identified and mitigated project risks to ensure smooth delivery and client satisfaction.
RECORD GUARDIAN
Helped individuals and insurance businesses with various tasks:, Administrative Tasks: Handling emails, scheduling meetings, managing calendars, booking travel, and organizing files., Customer Support: Responding to customer inquiries and providing general assistance., Data Entry: Inputting and managing data, organizing information into databases, and ensuring accuracy., Research: Conducting online research, gathering information, and preparing reports or summaries for clients.
