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Johana
Bilingual Customer Support and Education Specialist
Video resume
Contacto
Competencias
Proficient in delivering high-quality support to diverse international clients, ensuring satisfaction and retention.
Skilled in providing seamless communication in English and Spanish across customer service and educational contexts.
Experienced in creating tailored bilingual curricula that improve student engagement and learning outcomes.
Capable of making strategic decisions to enhance customer satisfaction and operational efficiency.
Educacion
Idiomas
Resumen
Experienced in managing high-volume international client interactions, designing effective bilingual educational programs, and improving customer retention. Skilled in tailored strategies, translation, and cross-cultural communication.
Logros Clave
- Managed up to 500 customer interactions daily in multilingual environments, ensuring prompt and effective solutions.
- Designed personalized bilingual educational programs, increasing student retention by 25%.
- Improved customer contract renewal rates by 10% through strategic client engagement and tracking.
- Developed specialized medical English classes, enhancing communication skills for healthcare students.
Experiencia
Bilingual Agent in Real Estate Campaign
Handled high volumes of customer interactions (up to 500 daily) in English and Spanish, offering timely and effective solutions.. Maintained communication with clients from the U.S., Canada, Germany, and Switzerland.. Contributed to optimizing internal workflows and improving customer follow-up processes, demonstrating strong organizational and coordination skills.
Bilingual Teacher (English and Spanish)
Designed personalized bilingual educational programs, boosting student retention by 25%.. Coordinated educational and cultural excursions involving over 100 participants, fostering practical language learning.. Supervised sales of promotional Spanish class packages, generating a significant increase in conversions.
Sales Advisor
Advised clients on insurance options based on individual needs, enhancing customer satisfaction.. Developed and implemented customer tracking strategies, improving contract renewal rates by 10%.. Applied logistical thinking to organize records, follow-ups, and service schedules efficiently.
University English Teacher (Medical Focus)
Designed and delivered specialized classes in technical English for medical students, focusing on critical skills like interpreting medical texts, communication in clinical settings, and academic writing.. Implemented interactive and personalized teaching methods, increasing comprehension of medical English terminology by 30% among students.. Led academic groups of up to 50 students, promoting collaborative and practical learning aligned with medical challenges.. Participated in the creation of innovative teaching materials.
Habilidades
Transcripcion del Video
Bachelor's degree in foreign languages
Hi, I'm Joanna Alvarez. I have a LIMWA Customer Service Professional with strong remote experience supporting clients in the US, Canada and Europe. I thrive in multicultural environments, offering tailored solutions and improving customer satisfaction. With a background in coordination, sales and operation, I work efficiently using tech in fast-paced settings. I'm ready to contribute my skills to accompany the value-servicing group. Thanks.