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Johanna
Customer Service & Sales Specialist with 8+ years in Retail and Hospitality
Contacto
Competencias
Provided guest and client support across hospitality, retail, and logistics sectors.
Assisted customers in selecting products and packages, achieving sales targets in luxury retail and telecom.
Conducted business and guest communication fluently in Spanish and English, both face-to-face and remotely.
Resolved customer issues at UPS and hospitality sector, ensuring satisfaction and smooth operations.
Handled client databases and appointment scheduling for real estate and tax lien courses.
Educacion
Idiomas
Resumen
Experienced bilingual professional skilled in customer service, sales, and client management across logistics, retail, real estate, and hospitality industries.
Logros Clave
- Handled diverse customer inquiries and resolved issues at UPS, enhancing client satisfaction.
- Achieved weekly sales goals at Starboard Cruise Services by serving guests with luxury products.
- Managed client calls and data collection for real estate sales at Home Finders Network, supporting sales processes.
Experiencia
Bilingual Agent
Attending and solving doubts and problems that customers had with their packages and shipments.
Bilingual Sales Agent
Sales agent in the mobile phone area, assisting customers in which package option best suits their needs, offering all the services and devices available in the company.
Real State Investment Sales Agent
Responsible for calling all clients in our database in different states of the United States interested in selling their homes. Home data collection and then make the last offer to our customers.
Hairstylist
In charge of haircuts, blowdry, hair color and make up. Achieving weekly goals of selling all products from the spa.
Retail Sales Associate
In charge of fashion jewelry shop. Achieving weekly sales per cruise, attending and serving guests in everything according to their needs.
Retail Sales Associate
In charge of collection shop with Louis Vuitton, Chanel, Prada, and Gucci handbags and accessories, achieving weekly sales per cruise, attending and serving guests in everything according to their needs.
Appointment Setter
Confirm attendance appointments for courses on the world of real estate and tax lien investing.
Bilingual Receptionist
Guest service provided to national and international guests in Spanish and English., Online, telephone, and email reservation management., Petty cash management, collections, and basic invoicing., Coordination of tourism activities and logistical support., Resolving questions and complaints with a...