Johannah - Merchandiser with 5 years in Retail

Skilled in leading teams to achieve operational goals and enhance customer experience.

Expert in overseeing stock levels and optimizing inventory processes for efficiency.

Proficient in addressing customer needs and ensuring high satisfaction levels.

Exceptional verbal and written communication abilities for effective stakeholder engagement.

Working with marketing and advertising departments to determine how to maximize sales.. Planning and managing product ranges, inventory, displays and promotions.. Developing a schedule for promotional displays.

Counting the stock, Store administration. Handling cash transaction. Receives payment by cash, cheques, credit card etc.. Checking daily cash accounts, ensuring the store is hygienically acceptable all the time.. Attending to customer complaints and queries.

Assisting customer with their queries, hiring staff members, Store administration, ensuring a neat and tidy store is maintained, monitoring and maintaining the inventory stock on the store floor.. Ensuring sales targets are reached and increasing profits, dealing with customer service issues such as queries and complaints.. Supervising and organizing staff training, organizing roaster and holidays, overseeing stock control and receiving orders.

General office administration, maintaining the quality of the store’s presentation, identifying customer needs and directing them to an appropriate product.. Ensuring that each customer receives outstanding service by providing a friendly environment.. Maintaining an awareness of all promotions and advertisements to customer.. Participate in year-end inventory and cycle counts.. Stock counting/ taking, customer care service, assisting customer with their queries.. Maintaining a neat and tidy store.. Monitoring and maintaining the inventory stock on the store floor by reloading any emptying shelves with new merchandise.