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Johanne
Customer Service Professional at Amazon with 8+ years in Retail and Bilingual Support
Contacto
Competencias
Extensive experience handling customer inquiries, resolving issues, and ensuring high satisfaction levels.
Proficient in English and Spanish, skilled in translation and interpretation across various sectors.
Designed and delivered English language lessons, fostering student development and engagement.
Experience managing administrative tasks, coordinating operations, and supporting organizational goals.
Educacion
Idiomas
Resumen
Dedicated professional with over 8 years in customer support, translation, and education. Proven ability to enhance customer satisfaction, facilitate effective communication, and deliver engaging language instruction.
Logros Clave
- Resolved diverse customer inquiries across multiple channels, enhancing satisfaction and loyalty.
- Provided accurate medical and service translations, ensuring clear communication in high-stakes environments.
- Designed engaging lessons and assessments as an English teacher, increasing student engagement and performance.
- Managed and coordinated customer support operations, improving response efficiency.
Experiencia
Customer service agent
Handle different skills: Primary Retail, ES Amazon Business, English, Charge Enquiries, Kindle and HBS., Resolve customer's concerns by emails, chat or phone (sending updates by emails, coordinate deliveries with carriers, refund and returning issues management, subscriptions handling and another activities)., Experience in three different OU's handling each one accordingly to market conditions and policies.
English-Spanish Interpreter
Receiving live medical calls, translate the message and provide the accurate information to the Spanish speaker., Calls from different areas like medical, banking, internet services, legal and from government institutions.
English Teacher
Planned lessons and applied oral, written, and listening exams., Managed attendance records and grading., Organized graduation projects and student engagement activities.