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John
People Management with 10+ years in IT, Customer Service & Workforce
Video resume
Management, workforce management, customer servic
Team worker.rnProblem Solver.rnGood Communication.rnMulti-tasking.rnTeam Management / People Development.rnCouching / Feedback. rnSchedules (create or modify).rnBuild reports and performance analysis rnFocus on daily operationrnMetricsrnLeadershiprnPeople ManagementrnTeam DevelopmentrnEscalationsrnDaily Ops reportsrnRecruiting and screeningrnMonitors and reviews IT processes for efficiencies.nPerformance ReportsnMS suite nData analysis. rn
Contacto
Cartago, Cartago, Costa Rica
Abierto a remoto
Disponible en CazVid
Competencias
Team ManagementExpert
Directed team operations, development, and performance within IT and customer service contexts.
Workforce ManagementAdvanced
Created and modified schedules, and managed staffing to ensure operational efficiency.
Data & Performance AnalysisIntermediate
Built reports and analyzed metrics to support operational decision-making and continuous improvement.
Customer Service & People DevelopmentAdvanced
Managed customer service teams focusing on quality, escalations, and people coaching.
IT Process MonitoringIntermediate
Reviewed and optimized IT processes to improve service efficiency and effectiveness.
Resumen
Professional with extensive background in team management, workforce planning, customer service, and IT operations across technology-driven organizations.
Logros Clave
- Managed teams at HP and Stuart Lender Services, focusing on people development and workforce management.
- Led daily operations, including scheduling, performance analysis, and reporting, to optimize service delivery.
- Recruited and screened personnel while monitoring IT processes for efficiency enhancements.
Habilidades
Team ManagementWorkforce ManagementData & Performance AnalysisCustomer Service & People DevelopmentIT Process Monitoring
Publicado en CazVid - 3 jul 2025