John - Product Manager with 7+ years in SaaS and technology

Managed end-to-end product development from conception to sunset.

Applied Scrum and Kanban frameworks to enhance team productivity and deliverables.

Conducted market analysis to inform product positioning and feature prioritization.

Led multidisciplinary teams through product development phases, fostering collaboration.

Utilized data analytics tools to interpret user data and inform product improvements.

Assisting customers with Travel Issues in both languages worldwide, Increasing Customer’s good experience, Testing Navigator App with developers (Checking and reporting fails), Managed Customers with reservation issues or travel disruptions, Creating New reservations and flight adjustments daily, Handling more than 38 calls daily

Managed Customer Service Worldwide but focused on the Americas, Handled Maintenance Contracts yearly, Provided Customer’s Training and Software Updates related to their industry, Created Customer Forms for the Company’s records, Ensured Customer Satisfaction and accurate service, Provided Customer Assistance in both languages

Provided Customer’s Support Locally, Created Accurate Processes for assisting customers daily, Managed Support Local Team, Trained Brand New Customers and Technicians, Accurate Supported Customer Yearly via formal maintenance contracts