John - Dispatch Coordinator with 5+ years of logistics and customer service expertise

Handling load planning, dispatch, and freight negotiation support for transportation operations.

Providing support and relationship management to customers at Amazon and in hospitality training settings.

Supporting documentation, procedure updates, and workflow streamlining in dispatch and training environments.

Resolving shipment issues and managing crisis situations effectively across roles.

Coordinated dispatch operations for 30+ trucks, managing up to 3 long-haul trips per truck monthly., Planned routes, assigned loads, and ensured driver availability using TMS and DAT tools., Communicated with clients and carriers to resolve shipment issues and ensure on-time deliveries., Documented...

Provide customer service and support to Amazon customers in the USA., Escalate to the right department when needed., Aid the customers with account issues.

Coffee and barismo trainer for the gastronomy and tourism area of the institution. Successfully guided three different groups during that period. Theory and practical contents established for the course are based on international standards.

Train new Baristas for local and international market based on standards of SCA and international rules. This 40-hour training includes all the basic information about coffee processes and practice of accurate use of espresso machine, brewing methods, basic sensory skills, classic coffee beverages...