Experienced project manager specializing in IT solutions with a successful track record in delivering complex projects.
Oversaw project lifecycle from initiation to closure, coordinating teams and resources.
Directed multidisciplinary teams to deliver project objectives and foster collaboration.
Maintained communication with clients to ensure project alignment and satisfaction.
Identified potential project risks and developed mitigation strategies.
Ternium International Guatemala
Provided 100% customer service, ensuring client satisfaction., Reviewed and sent electronic invoices., Conducted customer account revisions., Generated weekly and monthly account statements using dynamic tables., Authorized cash and credit orders., Managed collections for local and department store clients., Scheduled payment collection routes with couriers and sales representatives., Handled payment compensations, credit customer accounts, and related accounting tasks., Processed credit notes and followed up on claims related to order issues.
Innovative Contact Solutions
Moderated and filtered all user-generated content uploaded through the app 'Secret,' ensuring 100% accuracy and adherence to English language standards.
Genpact
Managed mortgage collections through inbound and outbound calls., Resolved customer issues related to mortgage accounts., Processed and applied payments accurately.
School Hermoso Jesús
Taught English classes from 6th grade of elementary school to the final year of high school., Managed a total of approximately 75 students, ensuring effective instruction and classroom management across different grade levels.
Bach
Business Administration
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