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Johnatan
Project Manager with 10+ years of experience in Information Technology
Contacto
Competencias
Oversaw project lifecycle from initiation to closure, coordinating teams and resources.
Directed multidisciplinary teams to deliver project objectives and foster collaboration.
Maintained communication with clients to ensure project alignment and satisfaction.
Identified potential project risks and developed mitigation strategies.
Educacion
Resumen
Experienced project manager specializing in IT solutions with a successful track record in delivering complex projects.
Logros Clave
- Led cross-functional teams to successfully complete 15+ projects on time and within budget
- Streamlined project workflows, resulting in improved efficiency across departments
- Managed client relationships, achieving a 20% increase in repeat business
Experiencia
Credit Analyst and Collections
Provided 100% customer service, ensuring client satisfaction., Reviewed and sent electronic invoices., Conducted customer account revisions., Generated weekly and monthly account statements using dynamic tables., Authorized cash and credit orders., Managed collections for local and department store clients., Scheduled payment collection routes with couriers and sales representatives., Handled payment compensations, credit customer accounts, and related accounting tasks., Processed credit notes and followed up on claims related to order issues.
Google App Moderator
Moderated and filtered all user-generated content uploaded through the app 'Secret,' ensuring 100% accuracy and adherence to English language standards.
Customer service Representative
Managed mortgage collections through inbound and outbound calls., Resolved customer issues related to mortgage accounts., Processed and applied payments accurately.
English Teacher
Taught English classes from 6th grade of elementary school to the final year of high school., Managed a total of approximately 75 students, ensuring effective instruction and classroom management across different grade levels.
Customer Service and Sales Representative
Served as a customer service agent for a telecommunications company, responsible for resolving billing issues and discrepancies., Addressed phone service issues, including data, call, and SMS-related problems, as well as fraud prevention scenarios., Assisted business clients by adding new lines to accounts and managing service expansions., Provided support for new service activations, phone devices, and home internet installations., Delivered 50% technical support in specific service areas., Handled comprehensive customer service and sales, ensuring client satisfaction and retention.
Senior Bilingual Portfolio Analyst And Collections
Managed outbound and inbound collection activities to recover full balance payments from customers while maintaining high service standards for a Security Company in U.S.A., Offered payment solutions and reinforced customer care, emphasizing protection of what matters most to them., Provided detailed breakdowns of billing statements and resolved customer inquiries regarding their monthly invoices.
Customer Service Representative
Served as a customer service representative for a medical insurance company, providing information about their benefits and services., Inbound and Outbound calls about claims, information about medicines or pharmaceuticals they have available., Worked for an airline company as well in Everise doing reservations, changing itineraries, providing information about prices, inbound and outbound calls.