Demonstrated experience with Strong communication skills.
Demonstrated experience with Mentoring.
Demonstrated experience with Team Direction.
Demonstrated experience with Office Suite.
The Cabanas Connection
Provided tailored support in digital marketing operations, with a focus on performance tracking, campaign optimization, and cross-functional communication., Collaborated closely with international teams to ensure high-quality deliverables, managed client expectations efficiently, and contributed to the strategic growth of online campaigns.
Peak Support
Lead and manage a team of 12, ensuring effective communication and performance indicators (KPIs) and maintain high standards of task completion., Host virtual events including campaign launches, and oversee team operations., Address challenges such as onboarding improvements and setting correct expectations during recruitment., Collaborate with international colleagues including team members from the Philippines., Analyze team metrics to identify trends, implement improvements, and ensure performance goals are met or exceeded.
24.7ai
Training and development for new hires including people management, engage and soft skills to achieve the clients references and goals., Clear instructions during training and subsequent production engage and correct development to reach all the targets.
Bachelor
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24.7ai
Monitored and analyzed team performance metrics to ensure alignment with company and the clients objectives and consistently exceeded KPI targets., Implemented strategies that improved productivity and optimized task workflows, resulting in 92%., Conducted regular performance reviews and provided actionable feedback to enhance individual and team achievements., Spearheaded initiatives that increased task completion rates and maintained project timelines., Collaborated cross-functionally to align team goals with organizational priorities.
iQor
In charge of Performance drivers for operations agents and training team as part of ramp up, Agents development and operations expectation., Approaching the key performance indicators from operations and training., In control of metrics deliverables and taking data to provide a power BI, Scheduling process and staffing procedures.
Concentrix Corporation
Manage and lead the training and development process of new bilingual staff for English and Spanish Campaigns, provide support, direction, clear instructions during training and subsequent production to ensure service delivered meets contractual key performance indicators (KPIs).
Concentrix Corporation
Have knowledge in the client product/service to offer support to the campaign remotely and on site., Provide subject matter expertise in handling escalated calls as needed.
Concentrix Corporation
Clarify customer requirements using decision-support tools and resources to appropriately provide resolutions to the customer., Ensure service delivered to the customers meets contractual key performance indicators (KPIs).
Asurion
Reaching customer and company requirements to ensure a good customer experience., Approaching the customers needs to make a good offer and get the sale.
