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Jonathan
Remote Customer Service Representative
Contacto
Competencias
Demonstrated experience with Remote Customer Support.
Demonstrated experience with CRM Tracking.
Demonstrated experience with Ticket Resolution.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Data Collection & Metric Recording.
Educación
Resumen
Remote Customer Service Representative open to new opportunities
Experiencia
Remote Customer Service Representative
Manage and resolve 30+ high-priority customer inquiries and system tickets weekly across digital channels, maintaining strict SLA response times and high user-satisfaction metrics.. Process and track 20+ secure consumer transactions and product dispatches monthly, logging interactions, processing payments, and updating databases with zero data errors.. Act as the primary point of contact for dispute resolution, utilizing strategic de-escalation methods to convert unhappy buyers into long-term clients.
Operations Support & Physics Educator (Internship)
Managed daily engagement and administrative oversight for classes of 43+ active users, breaking down complex analytical workflows into accessible documentation.. Fields and processed 30+ complex technical and academic user inquiries weekly using empathetic active listening to maintain a 100% engagement rate.. Maintained, tracked, and audited performance metrics, attendance logs, and evaluation databases for over 43 users to ensure administrative accuracy.
Program Coordinator & Educator
Successfully directed 5+ complex regional programs, optimizing logistics, creating shift schedules, and distributing instructional workflows to maximize cross-functional engagement.. Acted as primary liaison to a demographic of 20+ external key stakeholders and parents, managing performance reviews, answering complaints, and hosting strategic alignment meetings.. Supervised, scheduled, and delivered 10+ operational school activities, executing end-to-end task flows between personnel, user bases, and management.
STEM Instructor (National Service)
Developed and deployed 20+ comprehensive lesson designs and system operational guidelines targeted at maximizing user absorption of technical data.. Managed daily information processing and information files for 40+ user accounts while delivering weekly progress status reporting directly to senior staff.