Business Administration graduate with extensive logistics, customer service, and team leadership experience. Skilled in dispatch software, CRM systems, and Microsoft Office Suite, recognized for improving KPIs and operational efficiency.
Led teams in customer service and managed operations to ensure high performance and team engagement.
Handled high volumes of customer inquiries, maintained high satisfaction scores, and supported new agents.
Coordinated roadside assistance and managed real-time updates to improve response times.
Applied analytical thinking to resolve operational issues and improve service processes.
ACLG GUATEMALA, S.A.
Official legal representation before national entities., Strategic decision-making and oversight of corporate operations.
LEAN SOLUTIONS GROUP
Coordinated and monitored roadside assistance services for corporate and individual clients., Handled high-volume cases daily, ensuring quick and efficient response times during emergencies., Managed incoming emergency calls, coordinated with service providers, and tracked real-time updates on...
WORLD CONNECTION
Supervised a team of 15 customer service agents., Planned and implemented weekly team-building and culture engagement activities., Managed customer inquiries via phone and email, maintaining high CSAT scores and response efficiency., Created and submitted monthly performance and cultural activity...
ATENTO GUATEMALA
Handled over 600 customer inquiries weekly., Supported new customer service agents through floor assistance and mentoring., Consistently achieved top KPI results.
BACHELOR’S DEGREE
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Proficient in Excel, Word, and PowerPoint for reporting, documentation, and presentations.
ALORICA LATAM
Delivered technical support and troubleshooting for various mobile phone lines., Provided timely and accurate customer solutions for service issues.
