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Jonathan
Customer Service & Project Coordinator with Cross-Functional Skills
Contacto
Competencias
Provided bilingual support, processed orders, handled complaints, and upsold services across various roles.
Coordinated website development projects and facilitated communication between clients and internal teams.
Utilized CRM software and project management tools to streamline workflows and improve service delivery.
Managed schedules, coordinated appointments, and provided virtual assistance in a remote environment.
Educacion
Idiomas
Resumen
Experienced in managing customer relationships, coordinating projects, and delivering virtual assistance with bilingual proficiency in English and Spanish.
Logros Clave
- Led website development projects at TRUEWORK LOGISTICS, managing timelines and client communication.
- Processed customer orders and facilitated upselling at AGENTS ONLY, enhancing sales efficiency.
- Developed onboarding workflows for new homeowners at PORCH.COM, improving customer satisfaction.
Experiencia
Project Manager
Coordinated website development projects for U.S. clients, overseeing project timelines and deliverables., Conducted detailed demonstrations of internal customer relationship management (CRM) software and tools., Set up daily phone calls and online meetings, facilitating robust communication between clients and internal teams.
Bilingual Customer Service Agent
Processed customer orders and facilitated upselling of menu items for Domino's Pizza USA., Ensured efficient tracking of orders and developed solutions for common issues.
Customer Support agent
Bilingual customer support for appointment bookings for Booking.com., Scheduled appointments, handled complaints and general customer service assistance.
Bilingual Virtual Assistant
Assisted new homeowners by coordinating utility setups, home insurance, repairs, and service installations., Developed efficient workflows for onboarding clients, resulting in improved satisfaction scores.
Bilingual Virtual Assistant
Bilingual Credit Card Support and Customer Service Agent
Handled customer inquiries regarding credit card issues, including refunds and charge disputes., Adhered to strict protocols for customer data protection, ensuring compliance with security measures.
Managed hotel reservations and upsold services to enhance customer experiences., Provided customer support for AVIS car rentals, including upgrades and status tracking.
Bilingual Customer Service Agent
Managed general orders, warranties, and part replacements for Home Depot USA via chat., Transitioned to corporate resolution, successfully addressing and resolving major complaints from VIP customers.