Dedicated software developer with extensive experience in building scalable web applications and integrating cloud services.
Utilized JavaScript extensively for building interactive web applications
Integrated cloud services using AWS to enhance deployment and scalability
Developed dynamic front-end interfaces with React for multiple projects
Managed project timelines and coordinated with cross-functional teams
Experian
SmileDirectClub
Lead discussions with executives on short- and long-term forecasting, budget estimates and strategic plans to accomplish staffing and financial goals/target., Provides Leadership Team with future forecasted performance predictions and mitigation action plans, Works with global teams to drive global alignment of processes, procedures, and best practices across the company, Drives WFM planning and handover cycle between our planning, deployment and Real Time functions, Drives and manages change for global Capacity Planning team, across multiple locations, Builds and maintains strong working relationships with a variety of stakeholders specifically regional and global partners, Leads planning and execution of staffing, capacity and workflow plans for multiple functional areas in one or more sites and clients, Ensures professional development of a team with a variety of skills and experience
ttec
Provides Leadership Team with future forecasted performance predictions and mitigation action plans, Works with global teams to drive global alignment of processes, procedures, and best practices across the company, Drives WFM planning and handover cycle between our planning, deployment and Real Time functions., Drives and manages change for global Capacity Planning team, across multiple locations, Builds and maintains strong working relationships with a variety of stakeholders specifically regional and global partners, Leads planning and execution of staffing, capacity and workflow plans for multiple functional areas in one or more sites and clients, Ensures professional development of a team with a variety of skills and experience
Bachelor’s Degree
High School Diploma
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ttec
Forecasting and capacity modeling, Development of contact center hiring plans, Analyzing historical data and performance results to produce short and long-term forecast (scheduling and hiring plans) that incorporates all resourcing inputs (Shrinkage, workload, attrition, hiring plans, planned and required FTE’s), Provide detail analysis to business partners on attrition trends and hiring plans for internal portfolios, Provide 3rd party vendor/client details on planning and staffing expectations, ensuring contractual obligations are balanced with KPI’s, Analyze budget trends, impacts, run rates, Actively share information and work to create ongoing synergy between the Planning and Scheduling/intraday teams, Create open communication with lines/meetings with business partners and operations, Communicate recommendations supported by a compelling storyline to key stakeholders to ensure impact and drive change in the organization
Sykes Enterprise, Heredia/Moravia
Forecasting and capacity modeling, Development of contact center hiring plans, Analyzing historical data and performance results to produce short and long-term forecast (scheduling and hiring plans) that incorporates all resourcing inputs (Shrinkage, workload, attrition, hiring plans, planned and required FTE’s), Provide detail analysis to business partners on attrition trends and hiring plans for internal portfolios, Provide third party vendor/client details on planning and staffing expectations, ensuring contractual obligations are balance with KPI’s, Analyze budget trends, impacts, run rates, Actively share information and work to create ongoing synergy between the Planning and Scheduling/intraday teams
