Jonathan avatar

Jonathan - Customer Service Specialist with diverse experience in retail, hospitality, and call centers

Lima, Lima Province, Peruen
Managed inventory operations at RGIC, performing organized product checks for small stores to supermarkets
Led customer service at SANGUCHONES PERUANOS, managing orders and promotions, and ensuring customer satisfaction
Publicado en CazVid

Resumen

Dedicated professional with extensive experience in customer service, inventory management, teaching, and editorial analysis, leveraging bilingual communication skills and a strong attention to detail.

Logros Clave

Habilidades

Customer ServiceAdvanced

Experience in responding to customer needs, managing complaints, and promoting products across various roles.

Communication SkillsAdvanced

Proficient in verbal and written communication, including bilingual interpretation and teaching.

Inventory ManagementIntermediate

Performed inventory checks and product registration for retail stores at RGIC.

Teaching & EducationIntermediate

Taught mathematics, physics, chemistry, language, and reasoning at different educational levels.

Research & EditingIntermediate

Handled research consulting, indexing, style correction, and theoretical framework development for editorial projects.

Idiomas

Spanish(Bilingual)English(Bilingual)

Experiencia

Inventory

RGIC

2012 - 2012

In charge of performing the group inventory service, from small stores to supermarkets., Check, register and organize the products in an orderly manner to obtain an adequate count.

Customer service

SANGUCHONES PERUANOS

2013 - 2014

Customer service manager in a restaurant., Deliver and receive customer orders., Cleaning the premises, opening and closing doors., Attend special events by transporting food and required materials., Promote and recommend products for sale., Respond to orders and deliver them.

Customer service by phone

MDY CONTACT CENTER

2015 - 2016

Receive calls from mobile phone users - Claro postpaid., Address customer needs and complaints., Record the calls in the software., Supervise the requirement of the platform and support the other advisors in the development of their calls., Complaints analyst: evaluate the call and communicate with...

Home teacher

PRIVATE TEACHER

2016 - ACTUALIDAD

Review and monitor student classes., Assess previously and subsequently acquired knowledge., Teach individual students and groups of students, school and pre-university, courses such as mathematics, mathematical reasoning, physics, chemistry, language, communication, reading comprehension,...

Verbal reasoning teacher

ACADEMIA CÍRCULO INGENIO

2021 - 2021

Receive material and organize it., Prepare audiovisual and didactic material (ppt), and exercises for evaluation., Teach participatory and pre-university level classes.

Editorial analyst

EDITORIAL BARRETO

2021 - 2021

In charge of consulting for research books., Preparation of indexes and theoretical framework for the book from the received thesis., In charge of writing and style correction in the preparation of the research book.

Sales service

GSS

2022 - 2022

Make calls to the Spanish public and offer telephone and internet services., Evaluate the needs of the client and help them in their technological services.

Spanish-english interpreter

LANGUAGELINE SOLUTIONS

2022 - 2023

Receive calls from english and spanish natives living at United States., Work as a conduit making the interpretation for both languages., Incoming calls for medical, insurance, utilities, emergencies, financial and more issues.

Educacion

ICPNA

English - Avanced

Completed 2017

Universidad Nacional Agraria La Molina

METEOROLOGICAL ENGINEERING

Completed 2014

Universidad Nacional Mayor de San Marcos

LITERATURE

Completed Present
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