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Jorge
Sales and Customer Service Manager with 5+ years in client-focused roles
Contacto
Competencias
Led sales campaigns, trained staff, and optimized sales processes to achieve targets.
Handled large customer inquiries across various industries, providing support and resolving issues effectively.
Applied retention techniques for customers leaving services, including offering credits and plan modifications.
Supervised front-line staff to ensure performance standards and quality assurance.
Handled administrative tasks such as contract management, internal audits, and basic banking operations.
Educación
Idiomas
Resumen
Experienced in managing sales campaigns, customer retention, and providing high-volume support across diverse industries with a focus on process improvement and client satisfaction.
Logros Clave
- Managed sales campaigns and improved team performance through structured follow-ups at LION GATE CAPITAL.
- Handled high-volume customer inquiries, offering solutions across multiple services including insurance and financial products.
- Supervised and validated agent performance, ensuring quality control and adherence to company standards at Xperts, Nicaragua.
Experiencia
General Manager for the Main Sales Campaign
In Charge of the Sales Campaign for Extended Warranty Coverage, following the regular management rules and procedures by reviewing performance, sales goals, attendance, payroll, training, side by side with bottom performance, providing to these employees’ new instructions and action plans by applying follow-ups so these agents can improve their numbers.
Member Specialist - Retention Agent
Retention of current members that were planning to leave the company.
Customer Service Representative
Answered high volume customer service queue, Offer several types of services to customers including Health Insurance, Auto Insurance, Student Loans, etc.
Account Supervisor Agent - ASG
Answered all type of escalated calls., Offered products and payment arrangements to customers regarding their electricity bill., Use of Retention Skills by dealing with sensitive customers who were trying to leave the company by providing the best solution possible to the issue presented. (Providing credits, changing plans, bill disputes, etc.)., Review and validate errors made by front line agents
Customer Service Representative
Answered high volume customer service queue, Service and educate customers on behalf to their credit card inquiries
Professional Sales
Sales representative for Sprint PCS Inbound, Administration of new and existing customer contracts, Care services: activations, upgrades, add and remove features in exiting plans, etc.
Front Desk Representative
Administrative duties, including check ins and outs, internal audits, bank deposits and membership sales
Sales Representative
Coordinated sales contracts for Leon area, Oversaw all administrative task for sales region