Experienced in managing sales campaigns, customer retention, and providing high-volume support across diverse industries with a focus on process improvement and client satisfaction.
Led sales campaigns, trained staff, and optimized sales processes to achieve targets.
Handled large customer inquiries across various industries, providing support and resolving issues effectively.
Applied retention techniques for customers leaving services, including offering credits and plan modifications.
Supervised front-line staff to ensure performance standards and quality assurance.
LION GATE CAPITAL
In Charge of the Sales Campaign for Extended Warranty Coverage, following the regular management rules and procedures by reviewing performance, sales goals, attendance, payroll, training, side by side with bottom performance, providing to these employees’ new instructions and action plans by applying follow-ups so these agents can improve their numbers.
IBEX
Retention of current members that were planning to leave the company.
TRI Source International TSI
Answered high volume customer service queue, Offer several types of services to customers including Health Insurance, Auto Insurance, Student Loans, etc.
Xperts, Nicaragua, S.A. (Onelink)
Answered all type of escalated calls., Offered products and payment arrangements to customers regarding their electricity bill., Use of Retention Skills by dealing with sensitive customers who were trying to leave the company by providing the best solution possible to the issue presented. (Providing credits, changing plans, bill disputes, etc.)., Review and validate errors made by front line agents
High School Diploma
College Degree in Tourism
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