Experienced service manager and support specialist with a strong background in client service, technical troubleshooting, and incident resolution across multiple industries.
Applied active listening, problem solving, and communication skills to support clients and candidates.
Troubleshot hardware, software, and network issues, providing remote technical assistance at TATA and Incfile.
Responded to service incidents, coordinated real-time monitoring, and improved systems through reviews at WIPRO.
Collaborated within teams for service delivery and led various support functions, demonstrating leadership skills.
WIPRO
Responded to and resolved service incidents by coordinating real-time monitoring, escalating issues, and improving systems through post-incident reviews
QPS Employment Group
Answered client/candidate calls, updated databases, coordinated job placements, and scheduled recruiter appointments
Incfile.com
Handled phone, chat, and email support for business formation services., Resolved technical and account issues; maintaining high satisfaction.
TATA
Provided tech support, troubleshooting hardware and software issues., Managed network problems and system maintenance remotely.
High School Diploma
Certificate
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Updated databases and scheduled appointments for clients and recruiters at QPS Employment Group.
