Experienced in customer service, technical support, and English instruction, with over a decade in call centers and 15 years teaching English, adept at handling diverse client needs with patience and empathy.
Handled inbound customer inquiries, ensuring a positive experience and issue resolution.
Provided technical assistance in a call center setting, troubleshooting client issues.
Taught English to students, preparing them for exams like TOEIC and professional communication.
Engaged in sales activities within call center roles, fostering client relationships and upselling.