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Jorge
Customer Service Agent with 3 years in Call Center Operations
Contacto
Competencias
Expert in managing customer inquiries and resolving issues effectively.
Skilled in conveying information clearly and effectively to diverse audiences.
Proficient in identifying issues and implementing effective solutions promptly.
Effective collaborator in team environments, facilitating smooth operations and communication.
Capable of prioritizing tasks effectively to meet deadlines and achieve goals.
Educacion
Resumen
Dedicated customer service professional with extensive experience in call center operations and a proven track record of enhancing customer satisfaction.
Logros Clave
- Successfully assisted over 500 customers monthly, resolving issues related to orders and package delivery.
- Implemented efficient tracking systems that reduced response time for customer inquiries by 20%.
- Achieved a 95% customer satisfaction rating during tenure at KM2 Solutions.
- Developed training materials for new phone agents that improved onboarding efficiency by 30%.
- Coordinated with multiple departments to streamline claims processing for phone replacements.
Experiencia
Teacher Assistant
I was in charge of a group of children with learning difficulties—planned activities to make learning more dynamic and therefore, easier.. Graded homework, tests and quizzes to keep accurate track of student performance.. Met with parents to resolve conflicting educational priorities and issues.. Shifted between formal and informal methods of teaching to keep students engaged.. Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Phone Agent
Assisted customers with tracking orders and monitoring delivery status. Resolved issues related to delayed, lost, or damaged packages. Processed refunds and explained timelines and policies. Coordinated product replacements for defective or incorrect items. Provided clear and professional customer support throughout interactions
Phone Agent
Assisted customers in obtaining phone replacements through insurance plans. Guided customers through claims and required documentation. Verified damage and eligibility according to policy terms. Coordinated replacement processing and follow-ups. Provided clear and supportive communication throughout the process
Phone Agent
Handled inbound and outbound calls to collect payments from past-due accounts. Assisted customers with payment arrangements, deferments, and due date changes. Evaluated customer situations to offer suitable hardship solutions. Maintained professional and empathetic communication during collections. Ensured accurate documentation of account updates and interaction.