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Jorge
Customer Service & International Relations Specialist with Experience in Hospitality and Public Sector
Contacto
Competencias
Skilled in managing client interactions via calls, emails, and chats to deliver exceptional service.
Proficient in establishing and maintaining international relationships and disseminating key information.
Capable of analyzing data to improve processes and support decision-making.
Experienced in coordinating and managing logistical operations for timely service delivery.
Educacion
Idiomas
Resumen
Versatile professional experienced in hospitality, healthcare, and governmental sectors. Adept at client communication, international relationship building, and logistics management, committed to delivering efficient and impactful solutions.
Logros Clave
- Managed and facilitated bookings, reservations, and itinerary changes for Airbnb guests, ensuring high customer satisfaction.
- Ensured timely and accurate medication replenishments for clients at Humana, maintaining compliance and service quality.
- Established international relationships with embassies for electoral cooperation, strengthening diplomatic engagement.
Experiencia
Handling English calls, managing changes in bookings, and acting as a liaison between hosts and guests., Managing chats and emails to facilitate itinerary changes and make new reservations., Monthly analysis of customer survey data to identify trends and areas for improvement., In-depth analysis of survey data to identify improvement opportunities and increase customer satisfaction., Development and implementation of effective solutions to address complex customer issues, ensuring a positive experience., Utilization of historical data to forecast trends and make informed decisions that benefit customers and improve operational processes.
Handling English communications, including calls, emails, and messages., Responsible for quarterly replenishment of medications for clients, ensuring accurate and timely deliveries., Handling requests for over-the-counter medication purchases and coordinating with pharmacists to approve medical orders, with a focus on customers over 65 years old.
Establish relationships with embassies worldwide to create agreements and understanding for the advancement of the entity., Disseminate announcements to National Electoral Council officials regarding diplomas, courses, and the exchange of best practices., Maintain relations with international organizations to foster agreements and cooperation., Keep constant communication with various ambassadors worldwide to promote international cooperation and development.