Dedicated professional with extensive experience in medical billing, quality assurance, staff training, and customer support. Skilled in process optimization and team supervision.
Handled medical billing operations, ensuring adherence to compliance standards and accuracy.
Designed and delivered training programs for new and existing staff to improve efficiency and compliance.
Performed quality reviews to identify errors and implement corrective actions to enhance process quality.
Provided exceptional customer service and technical support for telecommunications services.
All Data Health / Ruby Staffing
Manage end-to-end medical billing processes, ensuring accuracy, compliance, and timely claim submission., Supervise and mentor a team of medical billing assistants, providing training, performance feedback, and career development guidance., Conduct quality assurance reviews to identify errors,...
Boost Mobile
Delivered exceptional customer service, resolving inquiries, processing requests, and ensuring customer satisfaction., Provided Tier 1 and Tier 2 technical support, diagnosing and resolving device, network, and account-related issues., Maintained detailed case records and followed up to ensure...
High School Diploma
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