Jorge - Salesforce Administrator with 3 years of CRM and project management experience

Managed CRM processes and project workflows within Salesforce for nearly 3 years.

Handled project management aspects related to Salesforce implementations and usage.

Worked on CRM system management, primarily focused on marketing and business processes.

Involved in streamlining business processes related to project and case management.

Conducted documentation review and policy-based approval analysis for application processes., Generated operational reports and ensured compliance with internal guidelines.

Managed multi-platform brand presence and online review ecosystems (Google, Yelp, BBB, social media platforms)., Delivered executive-level reporting and data-driven strategic insights to support decision-making.

Designed and executed annual engagement strategy, including corporate events and onboarding programs., Built performance dashboards to monitor retention, engagement KPIs, and program impact., Automated survey workflows and large-scale data collection processes., Managed annual engagement budget and vendor coordination., Collaborated with Marketing on content planning and internal brand alignment.