Experienced in delivering technical and customer service support in BPO environments with over 14 years in the industry.
Providing empathetic and effective solutions to customer inquiries, ensuring satisfaction.
Diagnosing and resolving technical issues related to computers and peripherals.
Active listening and clear communication to understand and address customer needs.
Managing multiple customer cases simultaneously while maintaining quality service.
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Exercising patience and putting oneself in customer's shoes for better resolution.
