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Jorge
Customer Service & Administration Professional with 4+ years of experience
Video currículum
Contacto
Competencias
Provided outstanding customer care across various roles, ensuring client satisfaction.
Led teams in sales, customer support, and technical support to achieve operational goals.
Managed office operations, procurement, and administrative tasks efficiently.
Provided technical assistance and troubleshooting for digital platforms and hardware.
Handled rental applications and contributed to property marketing efforts.
Educación
Resumen
Experienced professional with over four years in customer care, team management, and administrative roles across diverse industries, including hospitality, tech support, and leasing.
Logros Clave
- Led customer care and support teams in multiple roles, ensuring customer satisfaction.
- Managed operations, including staff supervision and vendor relationships, at Express Antojeria.
- Handled technical support and billing issues for diverse platforms, demonstrating communication skills.
Experiencia
Co-Owner
Managing of the entire staff, Complete purchases with different suppliers, Money handling, Customer care
Agent/Team Lead
Provided customer service and tech support for the Xbox platform, Focused on customer care, Customer satisfaction and professional tech support on the Microsoft video game console
Office Manager
Managed 10 people focused on sales and follow up sales orders with local government and private schools, Delivered outstanding customer care, Reached all the business needs with compliance and requested results
Reservations Agent
Focused on customer care, Delivered additional services such as ticket changes, fare estimates, airport locations, information about itineraries, change flight dates and destinations, documentation needed for different countries (Visa, Passport, etc.), select seats on airplane
Pre-Sales agent/Team Lead/Canvas specialist
Worked on customer guidance for software decisions, Provided outstanding customer care and satisfaction for Microsoft Office 365 clients
Tech Support/ Customer Service and billing specialist
Troubleshot billing concerns about the services offered, Used strong communication skills and outstanding customer service for customers located in Asia
Tech Support/ Customer Service specialist
Provided support and solved issues for the Teletrac GPS platform, In charge of installations and verifications
Contract Administrator
Assisted prospects for governmental food stamps and child care acceptance, Created work orders for businesses to receive a company's terminal for the process, Data correction, data entry and complete signatures
Junior Collector
Collected past due invoices for different small and medium sized companies across the USA
Virtual Assistant/Leasing Manager
Received and processed rental applications, Screened applications and contacted applicants with results, Part of the customer service team making and taking calls from prospects, future, current and past tenants, Worked in the marketing department posting new properties information