Experienced Help Desk and Customer Service Agent with a strong background in technical support, CRM management, and customer communication. Skilled in resolving complex issues, ensuring customer satisfaction, and working effectively in remote team environments.
Expert in troubleshooting, ticketing systems, and remote support for diverse technical issues.
Proficient in managing customer inquiries with empathy, active listening, and effective communication.
Clear and professional communicator, skilled in conflict resolution and active listening.
Able to prioritize tasks effectively, maintaining productivity in fast-paced environments.
TELUS International
Provided Tier 1 and Tier 2 technical support to internal agents.. Handled mobile number portability cases and ensured timely resolution.
TELUS International
Resolved customer inquiries across chat and phone channels.. Managed billing issues, service requests, and account updates.
Bachelor’s Degree in Economic and Social Management
High School Diploma
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Collaborates efficiently within remote teams to achieve common goals and resolve issues.
