Experienced in customer support, sales, lead generation, and technical troubleshooting across telecom and real estate industries, with a focus on client satisfaction and process efficiency.
Provided exceptional customer support handling escalations, troubleshooting, and public relations at Tech Mahindra / Verizon.
Prospected, generated, and followed-up with leads in real estate and sales roles, utilizing outbound calling and CRM tools.
Effectively communicated with clients across diverse industries, managing sensitive topics and public relations issues.
Maintained CRM databases for real estate and sales activities ensuring data accuracy and follow-up readiness.
Tech Mahindra / Verizon
Being the face of the company by addressing all situations, doubts or concerns in reference to Sales, Troubleshooting, Billing, Promotion Corrections, Creating Tickets or readdressing to a correct department., Dealing with escalated customers with the upmost customer care and an authenticity, Play a crucial role in customer service connection such as activations and perks, Handling sensitive subjects and public relations issues, Tackling Pressuring Customer Issues, Cold Calling for authentication, emergencies, language barrier, and transfer calling., Integrating remarks of everything that was accomplished throughout the engagement of the chat., Sustaining explanations that sometimes are not clear.
Great Virtual Works
Placing inbound orders of Natural Supplements for pain due to inflammation by placing orders in CRM database and staying updated in our Great Learning Works University., Providing Customers the best customer service experience by being prepared with knowledge base and accurate rebuttals to give the company the best ratings, now GVW holds a 4 Star rating.
Evolved Agents
Entering and reporting data on a day-to-day basis, cold calling warm leads from Social Media Ads, Reverse prospecting, video conference on day-to-day updates., Creating Home search on MLS based on the lead's info after qualifying the lead based on State Real Estate laws!, Email marketing to keep the lead in sight of their future home!, Following up with leads and maintaining the CRM software filtered for the Real Estate Agent to stay updated with as many qualifying key points accordingly.
GED
Cosmetology Diploma
Provided technical troubleshooting and customer support for Verizon via contact center operations.
Yō VHoy / Vacation VIP
Outbound and Inbound calling guests to reserve their booking dates., Upgrading their timeshare presentation by verifying and qualifying the guest., Multitasking day-to-day updates, and processing paying methods.
Dirsa Mx/Do It Right Mexico City
Inbound Calls for Cox telecommunications/ assisting clients with their payments process, disconnecting and subscribing to new clients and giving annual promotions to retain the customer.
Ingles Individual, Cuernavaca, Morelos
Prepare and process contracts, order forms for new and existing customers., Identifying customers' needs to deliver relevant product solutions and promotions and meet target budgets., Developed customized sales techniques to successfully sell and upsell English classes and Scholarship benefit services to new and existing clients., Leveraged trends in customer marketplace to shape value-added solutions and approaches., Pursuing new prospects through lead generating cold calling, and advertising referrals., Following up with clients after enrollment to assess quality service and customer satisfaction. Kept up-to-date regional competitive Institute trends to optimize marketing and sales plan.