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Jorge

System Engineer with expertise in security, compliance, and technical support

Video resume

System engineer
Expert on security and compliance Microsoft portals with solid knowledge on technical support and customer service oriented skills, willing to work as a team and learn new things everyday.

Contacto

Reparto Belmonte, Managua Department, Nicaragua
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

SalesforceIntermediate

Utilized Salesforce for administrative tasks and QA, supporting business processes and data management.

Customer ServiceIntermediate

Engaged with customers to resolve issues, demonstrating effective communication and problem-solving skills.

Technical SupportAdvanced

Provided technical assistance on security, compliance, and system issues, ensuring service continuity and security.

Network & PC MaintenanceIntermediate

Performed PC repairs, maintenance, and network troubleshooting, supporting organization IT infrastructure.

Teamwork & CommunicationAdvanced

Collaborated within team environments, demonstrating patience, responsibility, and effective communication.

Educacion

High school graduate
Colegio Sagrado Corazón de Jesús
Completed 2014
Systems Engineering
Universidad Nacional de Ingeniería
Completed 2022

Idiomas

SpanishNative
EnglishAdvanced

Resumen

Dedicated IT professional with solid background in security, compliance, Salesforce administration, and customer service. Skilled in troubleshooting, system maintenance, and team collaboration, with a proactive approach to learning and problem-solving.

Logros Clave

  • Gained experience across multiple roles including customer service, Salesforce administration, and technical support at Concentrix.
  • Developed knowledge of security and compliance support within Microsoft portals, enhancing technical troubleshooting skills.
  • Demonstrated adaptability by handling diverse responsibilities such as QA, customer advocacy, and system maintenance.

Experiencia

Customer Service Representative

Concentrix
August 2018 - March 2019

Salesforce Administrator

SIF.SA
June 2021 - March 2022

Salesforce QA

Incompany
September 2022 - September 2023

Technical Support Advocate

Concentrix
September 2023 - September 2024

Security and compliance support engineer

Concentrix
September 2024 - Nowadays

Habilidades

SalesforceCustomer ServiceTechnical SupportNetwork & PC MaintenanceTeamwork & Communication
Publicado en CazVid - 17 may 2026
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