Experienced in client intake, bilingual support, and appointment coordination with a focus on accuracy and empathy.
Performed structured interviews and information gathering for client onboarding.
Managed accurate recordkeeping, CRM updates, and database organization.
Handled Spanish–English communication in client interviews and support roles.
Coordinated meetings, managed calendars, and scheduled consultations across roles.
Stafi
Conducted client intake interviews, gathered confidential information, and qualified leads., Scheduled consultations, managed attorney calendars, and updated CRM systems., Delivered empathetic, professional service while following firm protocols and maintaining accuracy.
Legal Soft
Conducted bilingual client interviews and managed sensitive records., Supported front desk operations and data entry.
Cognizant El Salvador
Client intake, appointment coordination, CRM updates, bilingual communication.
English for Call Center
Designed and delivered English fluency sessions., Monitored learner progress and adapted instruction.
Bachelor’s in Marketing and Advertising
Specialization Course in Logistics and Operations
High School Diploma
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Demonstrated initiative, teamwork, empathy, and problem-solving in varied support functions.
Concentrix El Salvador
Call handling, client verification, technical and billing support, retention, agent mentoring.
