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Jorge
Data Analyst with 5 years of experience in financial services
Contacto
Competencias
Used SQL queries for data extraction, transformation, and analysis in financial reports.
Created interactive dashboards in Tableau for stakeholders to interpret financial data.
Applied statistical methods to identify trends and support decision-making processes.
Utilized Excel for data cleaning, analysis, and report generation.
Educacion
Resumen
Proficient data analyst with extensive experience in financial data management, visualization, and process automation.
Logros Clave
- Developed and maintained SQL queries to extract and analyze financial data, improving reporting efficiency
- Led a team of 3 analysts in implementing data visualization dashboards using Tableau
- Automated monthly reporting processes, reducing manual effort by 40%
Experiencia
Escalation Support Manager L2
Handled escalated client portfolio cases requiring urgent, high-level attention., Coordinated with global departments through email, chat, and calls to resolve issues and approve critical part movements across regions.
Monitoring Technician
Analyzed alerts from client systems to detect issues that can compromise the infrastructure stability., Responded based on incident severity and coordinated between engineers and clients to form action chains toward resolution.
Enrollment & Credentialing Agent
Managed enrollments of physicians and clinics with major US healthcare insurers including Medicare, Medicaid, Cigna, and Blue Cross Blue Shield.
Customer Support Agent (Technical Support -SaaS-)
Delivered technical support and assistance to healthcare professionals via inbound calls and emails, including software guidance and troubleshooting., Maintained constant communication with customers about the status of their cases or pending JAIRAs., Worked with other teams as a cross-team work when the situation required it.
Technical Support Agent – Alienware
Provided technical support for Alienware products and coordinated warranty part replacements via phone calls by analyzing and resolving complex technical issues.
Customer Service Representative – AT&T
Assisted US customers with billing inquiries, prepaid/postpaid plans, roaming packages, and cross-selling of cable/satellite TV., Resolved basic connectivity issues via phone support.
Radio Booth Technician & Production Assistant
Managed live broadcasts, audio editing, and voice-over duties.