José - Logistics Coordinator with 5+ years of delivery management experience

Coordinated multiple delivery and pickup requests, ensuring timely execution and problem resolution.

Engaged with clients to address challenges and improve communication during delivery processes.

Developed and applied strategies to prioritize dispatch requests effectively.

Addressed delivery challenges by identifying solutions and coordinating resources efficiently.

Provided specialized support in sensitive matters related to financial transactions, account access, and security., Recognized for a stellar performance in handling and resolving issues, becoming a team reference for detail-oriented, risk-prevention approaches., Served as mentor and support for new team members, promoting a culture of responsibility and excellence.

Worked with customers to identify the root cause of issues related to call quality, call routing, devices (phones, routers), and a wide range of technical issues for customers like problems with IP networks, VoIP, unified communications, and other software products., Collaborated with team members as a floor support, ensuring new hires were properly trained and up-to-speed with company policies and procedures.

Answered inbound calls focused on helping a wide variety of users with their internet, phone services, and account-related issues; assisted customers with inquiries and complaints., Quickly learned company policies and procedures and applied them to ensure customer satisfaction., Demonstrated teamwork skills by collaborating with coworkers to ensure seamless customer service.