Jose - IT Analyst & Customer Support Specialist with 5+ years in Tech & Service

Culiacán, Sinaloa, Mexicoen

Managed client email inbox and ticket systems at TATA/TCS, ensuring efficient issue resolution.

Provided advanced tech support at Ttec, addressing complex customer inquiries and technical issues.

Publicado en CazVid

Resumen

Experienced in technical support, client communication, and support system management within tech and service environments.

Logros Clave

Handled sales and customer service roles, increasing client engagement and sales at Domer and Bestbuy Galerías.

Habilidades

Customer ServiceAdvanced

Delivered support via phone, chat, and email to resolve customer issues and improve satisfaction.

Technical SupportAdvanced

Provided advanced IT support, troubleshooting hardware and software issues across various platforms.

Office ToolsExpert

Utilized MS Office suite including Word, Excel, PowerPoint for reporting, documentation, and presentations.

Ticket & Incident ManagementAdvanced

Created and analyzed support tickets, monitored dashboards, and provided performance feedback.

Technical Tools & PlatformsIntermediate

Experienced with ServiceNow, Auto Task, Vista, DMware for support and management workflows.

Idiomas

English(fluent)Spanish(native)

Experiencia

Subject Matter Specialist (SME) IT analyst/helpdesk and Quality Assurance assistant

TATA / TCS

02/09/2022 - Current

Taking inbound calls, Making outbound calls for follow-ups, Client&#x27;s email inbox management, Ticket creation, analysis and management, providing resolution to the client&#x27;s customers issues/requests, Daily metrics dashboard monitoring, Chat support to clients and associates,...