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José

Technical support

Video currículum

Technical support

It support technician for around 8 years and working with a MSP providers n

Santa Tecla, La Libertad Department, El Salvador

Abierto a remoto

Disponible en CazVid

Technical SupportExpert

Provided technical assistance to clients, diagnosing and resolving hardware and software issues efficiently

Remote TroubleshootingAdvanced

Conducted remote support sessions to diagnose and fix client issues outside of on-site work

Customer ServiceIntermediate

Engaged with clients constructively to ensure effective communication and issue resolution

Ticket Management SystemsAdvanced

Managed support tickets systematically to track, prioritize, and resolve technical incidents

Experienced IT support technician specializing in providing remote and on-site technical assistance within MSP environments.

Supported diverse IT environments through hands-on and remote assistance for 8 years
Worked extensively with MSP providers, managing multiple client support cases
Handled a variety of IT issues through ticketing systems, improving resolution workflows

Technical SupportRemote TroubleshootingCustomer ServiceTicket Management Systems

Publicado en CazVid - 3 jul 2025