Telecommunications engineer specializing in incident management, SD-WAN, and wireless technologies with a proven track record supporting global network operations.
Managed SD-WAN solutions using MERAKI and CATO at the telecommunications company.
Handled WAN and LAN incident resolution and support, ensuring network stability.
Conducted laboratory training and advised on wireless access points, including EnGenius, Cisco, Aruba.
Provided remote support and dispatched technical personnel worldwide for network operations.
Alestra S. de R.L. de C.V.
WAN and LAN Incident Management., Maintenance windows for equipment updates., SD-WAN technology management (MERAKI, CATO)
Portenntum S.A. de C.V.
Pre-sales and post-sales advice for Access Points devices., Laboratories and training on wireless technologies., Translation of Engenius brand data sheets.
Hexaware Technologies.
Incident Management and support on corporate LAN, Remote support for on-site engineers and technicians, Dispatch of technical personnel worldwide
Bachelor's Degree
Master's Degree
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Offered pre-sales and post-sales advice, handling client communication and technical documentation.
