Jose - Customer Service Specialist with 3+ years in call center operations

Provided comprehensive support and service management to diverse customer needs

Effectively communicated with customers through calls, ensuring clarity and customer satisfaction

Engaged in selling and retention activities via telephone, developing persuasive skills

Managed remote technical issues for US-based customers, ensuring issue resolution

Received +50 calls per day, Maintained an average NPS of +95%, Managed billing and money transfer activities for customers

Sold telephone and internet services through telephone, Managed Technical troubleshooting for customers remotely in the US, Developed sales and customer retention abilities, Received 100+ calls per day

Telemarketing and customer service for big retail chain (Walmart), Sold store products through telephone, Developed skills in Logistics by coordinating shipments of products sold, Received +70 calls per day, Developed angry customer management skills