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Jose
Logistics professional with 4+ years of process optimization and team leadership
Contacto
Competencias
Led client process migrations and supported live implementations to ensure smooth transitions.
Analyzed operational data and documentation to improve process efficiency and KPI management.
Managed teams in logistics operations, setting goals, assigning tasks, and overseeing performance.
Handled error resolution, coordinated corrective actions, and developed plans to improve service quality.
Managed data entry, documentation, and report creation within internal and external systems.
Educacion
Idiomas
Resumen
Experienced logistics professional with a focus on process migration, operational analysis, and team leadership, leveraging Lean Six Sigma methodologies.
Logros Clave
- Led the migration and implementation of client processes across multiple U.S. regions, totaling over 4000 hours of process migration.
- Supervised regional operations focusing on performance, efficiency, and service standards, ensuring KPI alignment.
- Developed corrective action plans to improve service quality and analyzed operational reports to optimize logistics workflows.
Experiencia
Business Partner / Country Engaged Expert
Managed the migration and implementation of client processes across internal teams in various U.S. regions, along with direct communication for follow-up calls and live implementation support, more than 4000 hours migrated., Analyzed operational data and documentation to ensure effective and...
Team Leader – Handover Team
Set team goals for production and quality; ensured successful completion of daily tasks., Migrated and received new processes and clients, then trained and transitioned operations to assigned teams., Managed workload distribution and team coordination to meet service, quality and SLA expectations.,...
Quality Coordinator – Logistics Process
Handled customer-reported errors and coordinated corrective actions with team members., Developed and executed action plans to eliminate recurring issues and improve service quality., Created and analyzed operational reports focusing on quality, response times, and KPIs.
Production Agent – Logistics Process
Met established targets for production and quality under team leadership., Data entry and documentation management within both internal and external systems., Provided administrative support to logistics processes and operational records.