Dedicated to delivering exceptional customer and HR support, combining technical expertise with analytical skills to optimize processes and enhance client satisfaction.
Expert in resolving client inquiries and urgent requests with a focus on satisfaction and efficiency.
Proficient in managing technical issues via Zendesk and Outlook, ensuring prompt and effective solutions.
Skilled in Python, pandas, and visualization tools to analyze and interpret data for process improvements.
Experienced in HR inquiries, payroll, benefits, and leave management, supporting organizational needs.
ADP
Assisting clients with HR inquiries and consults in regards to payroll, time and attendance, benefits, leaves and so on.
Healthcare Specialist (Blue Cross)
Worked on resolving member’s inquiries and urgent requests (billing, policy change, dependents management, provider management, pharmacy)
Technical Support Specialist
Managed a high volume of tickets addressing diverse customer and dealer requests., Provided assistance through Zendesk and Outlook as primary communication tools, ensuring prompt and effective resolutions., Utilized ERP systems, mFass, dealer portals, and warranty platforms to process and track requests efficiently., Leveraged Excel for data management, analysis, and reporting to support operational workflows and decision-making.
BBA
Data Science Professional Certification
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