José - Claims and Customer Support Specialist with 10+ years of experience in telecom and warranty domains

Expert in managing customer inquiries, claims, and support to ensure positive experiences

Skilled in explaining technical and coverage information clearly to diverse customers

Experienced in troubleshooting connectivity and technical issues across telecom services

Proficient in reviewing coverage, coordinating with providers, and resolving claims efficiently

Facilitated the efficient handling of claims by assisting customers in reporting issues, Reviewed coverage details, Coordinated with service providers, Ensured timely resolutions while maintaining excellent customer service and satisfaction.

Provided support to customers by addressing inquiries, Explained coverage details, Assisted with claim submissions, Ensured a smooth and positive experience while resolving concerns.

Assisted customers with troubleshooting technical issues, Diagnosed and resolved connectivity and signal problems, Guided customers through equipment setup and usage, Provided information about service features and upgrades.