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José
Claims and Customer Support Specialist with 10+ years of experience in telecom and warranty domains
Contacto
Competencias
Expert in managing customer inquiries, claims, and support to ensure positive experiences
Skilled in explaining technical and coverage information clearly to diverse customers
Experienced in troubleshooting connectivity and technical issues across telecom services
Proficient in reviewing coverage, coordinating with providers, and resolving claims efficiently
Educación
Idiomas
Resumen
Dedicated professional experienced in claims resolution, customer support, and technical troubleshooting within the telecom and warranty sectors.
Logros Clave
- Handled diverse claims resolution processes at Telus Digital, ensuring customer satisfaction
- Supported customers through technical troubleshooting and service explanations at DirecTV/U-Verse
- Provided comprehensive customer service and support, facilitating smooth claim and inquiry resolutions
Experiencia
Claims resolution agent
Facilitated the efficient handling of claims by assisting customers in reporting issues, Reviewed coverage details, Coordinated with service providers, Ensured timely resolutions while maintaining excellent customer service and satisfaction.
Customer service agent
Provided support to customers by addressing inquiries, Explained coverage details, Assisted with claim submissions, Ensured a smooth and positive experience while resolving concerns.
Technical support agent
Assisted customers with troubleshooting technical issues, Diagnosed and resolved connectivity and signal problems, Guided customers through equipment setup and usage, Provided information about service features and upgrades.