Jose - Project Manager with 10+ years of experience in IT and software development

Managed all phases of software projects from initiation to closure, ensuring deliverables met client expectations.

Led diverse teams of developers, designers, and analysts to achieve project goals on schedule.

Applied Scrum and Kanban practices to streamline workflows and enhance team collaboration.

Facilitated communication between clients and development teams to clarify requirements and deliver updates.

Assist LACA North GFO Team in countries under responsibility including Peru, Panama, Colombia, Dominican Republic, Cuba, and Venezuela., Ensure accounts comply with AML policies & procedures by evaluating internal controls through transactional analysis, reviews, and training sessions., Support the Agent Oversight Process in the sub-region including Master Agents and NL High-Risk Program Reviews., Provide ongoing support to Sales & Account Managers regarding new product implementation, training, and any other AML related requests.

Supervision of staff positions, forecasting of staff and allocation of resources to ensure operation's efficiency., Manage large groups of people (20+) and multidepartment teams (KYC & GCR)., Perform review on accounts ensuring compliance with AML policies & procedures., In charge of Escalations KYC Team and Global Compliance Reinstatements (GCR) Team., Maintain constant written and oral communication with multiple Business Units and management teams under KYC scope.

Delivering training for peers in forecasting of staff and allocation of resources to ensure operations efficiency., Responsible for analyzing trends and developing recommendations for business policies and operational efficiencies., Maintain constant written and oral communication with multiple Business Units and management teams under CISCO scope.