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Jose

Painter

Video currículum

CSR Customer Service Representative
Listen to the CustomernGive Emphaty to the CustomernConfirm to the Customer What is the IssuenGo Straigh to the PointnResolve the Issue in the Fist Call ResolutionnVerify if Custumer is SatisfiednThank to the Customer

Contacto

Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Extensive experience handling customer inquiries, providing support, and resolving issues across banking and healthcare sectors.

Bilingual CommunicationAdvanced

Fluent in Spanish and English, facilitating communication with diverse clients and patients.

Medical InterpretationIntermediate

Provided over the phone and via video interpretation services connecting Spanish-speaking individuals with healthcare providers.

Team SupervisionIntermediate

Supervised customer service teams for major banking accounts, ensuring adherence to quality standards.

Educación

PRIMARY EDUCATION
COLEGIO AMERICANO DE GUATEMALA
Completed NOV 15TH 1994
ELEMENTARY HIGH SCHOOL
COLEGIO AMERICANO DE GUATEMALA
Completed NOV 15TH 1997
SENIOR HIGH SCHOOL
COLEGIO AMERICANO DE GUATEMALA
Completed NOV 15TH 2000

Idiomas

SpanishFluent
EnglishFluent

Resumen

Experienced customer service agent and supervisor with a background in banking and healthcare interpretation, fluent in Spanish and English.

Logros Clave

  • Served as Customer Service Agent for bank account inquiries and verification
  • Supervised customer service teams for Chase Bank and Bank of America
  • Provided medical interpretation services via phone and video platforms

Experiencia

PAINTER

PAINTING BY JERRY WIND
FEB 15 2008 - DECEMBER 20 2018

Interiors and Exteriors Residential Painting, Wood Refinishing, Enameling, Spray Painting, Wall Papering

CUSTOMER SERVICE AGENT

TP TELEPERFORMANCE CALL CENTER
FEB 2019 - DEC 15 2021

Helping Customers to Provide them Information on their Account Such As Balance, Bank Statement, Checking for Some Amount of Money Missing in their Accounts

MEDICAL INTERPRETER

HUMANA HEALTH CARE
MARCH 2ND 2022 - JUL 30 2025

Connect to Persons Who Speak a Different Language, OPI: Over the Phone Interpreter, OVR: Over Video Interpreter

Habilidades

Customer ServiceBilingual CommunicationMedical InterpretationTeam Supervision
Publicado en CazVid - 3 jul 2025
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