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José
Customer Service Specialist with 4 years of call center experience
Video resume
Contacto
Competencias
Utilized effective communication techniques to assist customers and handle diverse inquiries in call centers.
Provided support to customers, addressing their needs and ensuring a positive experience.
Assisted customers with technical issues, demonstrating troubleshooting and problem-solving abilities.
Engaged in sales techniques and retention strategies to maintain customer loyalty.
Educacion
Resumen
Experienced call center agent with 4 years of expertise in customer service, technical support, sales, and retention, specializing in effective communication and customer-centric solutions.
Logros Clave
- Gained comprehensive experience in customer service, tech support, sales, and retention over four years.
- Developed strong communication skills and a customer-first approach in high-volume call center environments.
- Adapted to various roles within call centers, demonstrating versatility and commitment to service excellence.
Experiencia
Customer service representative
Help elderly people and find accurate and fast solutions regarding their newspaper delivery, Customer service, Retention, Payments, Sales, Technical support with the web page for the online newspaper
First notice of loss representative
Set up new claims for homeowners reporting home damages due to any weather-related events, Follow up with existing claims
Customer care representative
Locate customer's vehicles using GPS tools, Set up tow services, Help customers to get their vehicles going again
Customer service representative
Help deliver drivers, customers and restaurant owners to solve any issues regarding the app or with an existing order
Owner, general manager
Customer service, Open-close store, Cleaning, Organize items, Register
Kitchen manager
Customer service concerning food quality, Dishwasher, Prep, Inventories