A dedicated project manager specializing in technology projects with over 10 years of proven expertise in leading diverse teams and delivering complex initiatives within budget and schedule.
Managing project lifecycle from initiation to closure, coordinating teams and resources.
Guiding and motivating teams to achieve project goals and deadlines.
Planning and managing project budgets to ensure financial targets are met.
Identifying potential project risks and developing mitigation strategies.
Alorica
Tier 2 Agent - Call Supervisor Customer service for a credit card company, calming dissatisfied customers with a service and providing support, such as assistance to agents who have questions about the product or any process.
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Bilingual agent, customer service, internet, telephone, and cable technical support for small and medium-sized businesses, invoice explanations, and account maintenance for business owners
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Customer service in English, technical support for home security systems, help with account maintenance, payments, account updates
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