Jose - Customer Support Specialist with 5+ years in client service and technical support

Provided support through active listening, issue resolution, and client communication.

Utilized CRM platforms to document interactions, track cases, and manage customer data.

Handled customer data including collection, verification, and confidentiality maintenance.

Employed Microsoft Office tools to support documentation and communication tasks.

Managed high-volume inbound and outbound communications with customers., Collected, verified, and updated customer information ensuring data accuracy., Handled sensitive account and billing information with confidentiality., Coordinated service requests, follow-ups, and issue resolution.,...

Conducted structured troubleshooting and initial assessment calls., Gathered relevant information to determine next steps or escalation., Maintained high customer satisfaction through active listening.