Supervisor de atención al cliente con vasta experiencia en resolución de quejas, coaching y gestión de métricas, especializado en brindar soluciones efectivas y mejorar la experiencia del cliente.
Brinda atención eficiente y profesional en situaciones diversas, priorizando la satisfacción del cliente.
Resuelve de forma diplomática llamadas escaladas y reclama para mantener la confianza del cliente.
Entrena y apoya a miembros del equipo para mejorar su desempeño y habilidades.
Evalúa métricas individuales para identificar áreas de mejora y ofrecer coaching dirigido.
CONDUENT BUSINESS SERVICE
Responded to Customer inquiries and resolved complaints to establish trust and increase satisfaction., Coached team members to deliver hospitable, professional service while adhering to set service models., Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved., Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results., Improved Customer satisfaction by addressing and resolving escalated issues promptly and professionally., Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
HIGH SCHOOL DIPLOMA
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