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Jose
Tech Support Agent with 3 Years in Customer Service & Tech Support
Video resume
Tech support agent
I have bien working as tech support agent and customer service .nI really like my job is a great experince to hear cx say thanks you really helped me.nOne de my task is open customer's account provide Ids an passwordsnAnother task is to make device transfer domainnAnd algo helping customer to redeem tcp caras abd get suscripción renew.nAnother taskbisbto detect and classifynEvery device facture and get the correct tech supportnnThe most important task is to help customer remotely using teamviewn
Contacto
Culiacán, Sinaloa, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring positive interactions and problem resolution.
Remote Technical SupportIntermediate
Used remote tools like TeamViewer to assist customers with device issues and troubleshooting.
Device Issue DiagnosisIntermediate
Detected and classified device faults quickly to facilitate effective repairs and support.
Account ManagementBeginner
Opened customer accounts, managed credentials, and handled device domain transfers.
Resumen
Experienced in customer service and technical support with a focus on remote assistance, device troubleshooting, and account management.
Logros Clave
- Gained hands-on experience in remote technical support via TeamViewer
- Efficiently opened customer accounts, provided IDs and passwords, and managed device transfers
- Developed the ability to quickly detect device issues and classify faults to provide accurate support
Habilidades
Customer ServiceRemote Technical SupportDevice Issue DiagnosisAccount Management
Publicado en CazVid - 3 jul 2025