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José
Service Desk Technician with 4+ years in IT support and telecommunications
Contacto
Competencias
Provided support for hardware, software, Active Directory, and network issues in enterprise environments.
Experience in designing, surveying, and deploying microwave communication networks for telecom companies.
Analyzed interference, conducted path surveys, and used software like Pathloss and OpenLink for design and analysis.
Developed technical materials and provided on-site consultation to clients regarding telecommunication projects.
Proficient in Microsoft Office, VMWare, Windows, Active Directory, Azure, and various telecommunications software tools.
Educacion
Resumen
Dedicated IT support professional with over 4 years of experience in technical troubleshooting, network design, and project management within telecom industries. Skilled in hardware, software, and telecommunication systems, with proven ability to support enterprise operations and deploy complex...
Logros Clave
- Progressed from Tier 1 to Tier 2 support at Compucom, handling escalations and mentoring agents.
- Designed, surveyed, and deployed large microwave networks for major telecom clients in Mexico.
- Conducted telecommunication path surveys supporting projects for AT&T, Verizon, and government agencies in the US.
Experiencia
Service desk T2
Started as T1 taking calls in the SunTrust account performing PW reset (active directory), Laptop and desktop Troubleshooting, Worked in the SunTrust – BBandT (Truist) account performing troubleshooting in windows, software and hardware, Transferred to a special group in BBandT to work with special...
Transmission Engineer
Gained valuable experience as an intern and transitioned into a full-time engineering position, Worked with a team of six engineers who designed, field surveyed and deployed large microwave networks for Telefonica Moviles, Union Telefonica Nacional (Domos) and other telecommunications companies in...
Transmission Engineer
Conducted telecommunication path survey for Alcatel-Lucent to support its projects for AT&T Mobility, Verizon Wireless, State of New York, State of Washington, 911 and many local governments, Analyzed interference into microwave systems, frequency selection to comply with government...