Experienced software developer specializing in building scalable web applications with a focus on front-end and back-end integration.
Applied JavaScript extensively in developing interactive web applications and client-side scripting.
Utilized React.js for building dynamic user interfaces and single-page applications.
Used Node.js for developing backend services and RESTful APIs.
Managed database queries and data modeling for various projects.
Owning Business Consultancy Firm
Patrick Hawkins INC - Business Consultancy
Develop detailed business plans to drive small or radical changes, Assist the client in implementing the plan and resolve any occasional discrepancies, Provide guidance for any occurring problems and issues
HANSA - La Paz
Improve customer service experience, Take ownership of customers issues and follow problems through to resolution, Develop service procedures, policies and standards, Keep accurate records and document customer service actions and discussions, Analyse statistics and compile accurate reports, Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment, Control resources and utilise assets to achieve qualitative and quantitative metric targets, Adhere to and manage the approved budget, Develop and implement inbound marketing strategies and campaigns, Work with the sales team to align marketing and sales efforts, Collaborate with the marketing department working alongside on the service design, performance metrics, marketing campaigns, customer service and customer retention, Provide training and support to team members on inbound marketing best practices and tools, Supervise telemarketing campaigns, email campaigns and others, Elaborate KPI reports for the outsourced project area
Master in Business Administration MBA
Risk Management
Chartered Risk Analyst
Post Graduate Diploma Human Resources Management
Post Graduate Diploma - Strategy Planning
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Post Graduate Diploma - International Management
Post Graduate Diploma - Operations general management
Post Graduate Diploma - Resources Integration
Postgraduate Diploma - Superior Education
Business Administration Profesional
High School
