Dedicated professional with extensive experience in customer service, team management, and quality assurance across telecom, retail, and service industries.
Provided inbound customer service, handled basic inquiries, and retained clients across multiple roles.
Led a team of 12-15 agents, conducted coaching sessions, and developed performance improvement strategies.
Evaluated calls, chats, and emails, created QA guidelines, and reported on performance metrics.
Managed technician dispatch, scheduling, and report generation for service operations.
Service Genius
Dispatch technicians to job locations and managing their times logged in, Booking appointments, Running reports on past jobs
Integon
Helping customer with their policy, Setting up on autopayments, Inbound customer service calls, Help customer with basic questions, Retain customers to keep service
Uber
Street level
Signing up people to Emergency alerts, Setting up Covid Vaccine applications, Reaching out to communities to find needs
BAJA CALL CENTER SERVICES
High School Diploma
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Inbound customer service calls, Help customer with basic questions, Retain customers to keep service
CONFIE, BEACHBODY TIJUANA BC
Manage team of 12-15 agents, Provided coaching sessions, Help develop agents performance to provide great customer, Created Quality Assurance guidelines and development, Reporting stats of agents performance (AHT, ADHERENCE,QUALITY SCORES)
TELISIMO, KODAK GALLERY TIJUANA BC
Evaluated calls, chats and Emails, Provided coaching session, Reporting stats of agents performance
TELVISTA AFFINION
Saving customer from canceling memberships
