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Jose
Digital Marketing Specialist with 5 years of experience in e-commerce
Contacto
Competencias
Implemented SEO best practices to improve website visibility and search rankings.
Managed and grew multiple social media platforms, creating engaging content.
Analyzed web traffic data to inform marketing strategies and measure campaign performance.
Developed marketing content including blog posts, email newsletters, and ads.
Educacion
Resumen
Dedicated digital marketing professional with 5 years of experience enhancing online visibility and sales.
Logros Clave
- Led digital marketing campaigns resulting in a 30% increase in online sales over one year.
- Developed and implemented SEO strategies that improved website ranking from page 5 to page 1.
- Managed social media channels, increasing follower engagement by 50% within six months.
Experiencia
Telecommunication Specialist
Manage urgent communications between medical representatives and healthcare professionals., Coordinate time-sensitive requests using tools such as Five9, SAP, and corporate email systems.
Telecom Technical Customer Service Specialist
Resolved technical failures for global enterprise clients including hospitals, airlines, and government institutions., Handled number porting requests, DID/TFN setups, and custom telecommunications configurations.
Technical Customer Service Specialist
Managed escalations and complex technical cases involving services such as EC2 and RDS., Acted as an internal Point of Contact (POC) for advanced AWS service flows.
Technical Customer Service Associate
Assisted a wide range of users including students, startups and individual customers with their technical and account-related inquiries., Reviewed billing issues, processed refunds and adjustments.
Technical Support Agent
Handled customer cases involving billing inquiries and basic technical issues., Coordinated appointments with field technicians.
Owner / Project Coordinator
Provided professional repair and installation services to residential and commercial clients., Oversaw the full operational cycle from sourcing to service delivery.
Administrative Assistant & Production Manager
Managed procurement, supplier coordination, and logistics., Supervised production workflows.