Jose - Digital Marketing Specialist with 5 years of experience in e-commerce

Implemented SEO best practices to improve website visibility and search rankings.

Managed and grew multiple social media platforms, creating engaging content.

Analyzed web traffic data to inform marketing strategies and measure campaign performance.

Developed marketing content including blog posts, email newsletters, and ads.

Manage urgent communications between medical representatives and healthcare professionals., Coordinate time-sensitive requests using tools such as Five9, SAP, and corporate email systems.

Resolved technical failures for global enterprise clients including hospitals, airlines, and government institutions., Handled number porting requests, DID/TFN setups, and custom telecommunications configurations.

Managed escalations and complex technical cases involving services such as EC2 and RDS., Acted as an internal Point of Contact (POC) for advanced AWS service flows.

Assisted a wide range of users including students, startups and individual customers with their technical and account-related inquiries., Reviewed billing issues, processed refunds and adjustments.